Features

The complete voice agent toolkit

Everything you need to design, deploy, and optimize AI-powered voice experiences — from a visual builder to real-time analytics.

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Visual Workflow Builder

Design complex conversation flows with an intuitive drag-and-drop canvas. Connect nodes, add conditions, and configure your agent logic — all without writing code. Iterate fast with real-time preview.

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Octo workflow builder
Visual Workflow Builder in the Octo app

Real-Time Voice Engine

Our voice bridge processes speech-to-text, LLM reasoning, and text-to-speech in a single sub-second pipeline. With natural barge-in support, conversations feel genuinely human.

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Octo voice bridge

Live call

Turn latency

820ms round trip

Stage 1

Speech to text

Streaming transcript

240ms

Stage 2

LLM reasoning

Intent + next action

410ms

Stage 3

Text to speech

Streamed audio out

170ms

Barge-in detected — agent stopped speaking in 90ms

Knowledge Sheets

Give your agents access to structured data through spreadsheet-style knowledge bases. SQL-queryable, searchable, and instantly available to your agents during live calls.

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Octo knowledge sheets

Knowledge / Sheets

Appointment windows

Autosaved
AdvisorBranchDayWindow
1 Dana ElleryNorthgateMonday09:00–13:00
2 Dana ElleryNorthgateWednesday10:00–16:00
3 Marco ReyesHarbourTuesday11:00–17:00
4 Aisha NasserLakesideFriday08:00–12:00
5 Tomas BergerOld TownFriday14:00–18:00

Agent lookup

SELECT window FROM sheet WHERE branch = 'Lakeside' AND day = 'Friday'

Resolved during the call in 40ms

Analytics & Dashboards

Track every interaction with detailed transcripts, call recordings, and performance metrics. Visualize usage, sentiment, and outcomes in real-time dashboards.

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Octo dashboards

Dashboards

Operations overview

Live

Interactions per day

Mon–Mon

Sentiment breakdown

  • Positive 68%
  • Neutral 21%
  • Negative 11%

Average handle time

2m 14s

↓ 18%

Outcomes

Resolved 81%
Routed 13%
Review 6%

Phone Number Management

Provision and manage phone numbers for inbound and outbound calling directly from the platform. Configure entry points, routing rules, and failover in seconds.

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Octo entry points
Phone Number Management in the Octo app

Multi-Provider Flexibility

Swap between STT, TTS, and LLM providers without changing your workflows. Use the best model for each use case — OpenAI, Anthropic, Google, ElevenLabs, Soniox, and more.

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Octo model providers

Workflow settings

Model providers

Applies to all flows

Speech to text

Soniox OpenAI Google

Language model

OpenAI Anthropic Google

Text to speech

ElevenLabs OpenAI Murf AI

Swap any layer without touching your workflows

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