Use Cases
Built for every voice workflow
From customer support to outbound campaigns, see how teams use Octo to automate voice interactions at scale.
Customer Support
Deploy AI voice agents that handle inbound customer calls around the clock. Resolve common issues instantly, collect information, and seamlessly escalate to human agents when needed.
- 24/7 availability without staffing overhead
- Consistent, on-brand responses every time
- Automatic escalation to human agents
- Full transcript and analytics for every call
Interactions
Order status enquiry
Hi — I'm calling about order 4021, it hasn't arrived yet.
Let me pull that up for you.
Order 4021 shipped Tuesday and is out for delivery today before 6pm.
Can I change the delivery address?
That one needs a person — I'm transferring you to a specialist now.
- Sentiment
- Positive
- Duration
- 01:42
- Channel
- Phone
Lead Qualification
Qualify inbound leads in real time with AI agents that ask the right questions, capture key data points, and route qualified prospects directly to your sales team.
- Instant response to every inbound lead
- Structured data capture and CRM integration
- Custom qualification criteria per campaign
- Warm transfer to sales reps with full context
Inbound lead
Pricing enquiry — 2m 06s
Captured on the call
- Intent
- Book a demo
- Team size
- 50–200
- Timeline
- This quarter
- Budget
- Approved
Fit score
82/100
Above the 70 threshold for this campaign
Warm transfer to Sales — Marco Reyes picked up in 6s
Synced to CRM — contact, transcript and summary
Appointment Scheduling
Let AI handle the entire booking flow — from availability checks to confirmations and reminders. Integrate with your calendar and reduce no-shows automatically.
- Natural language scheduling over the phone
- Calendar integration and conflict detection
- Automated reminders and rescheduling
- Multi-location and multi-provider support
Scheduling
Find a slot
Mon
12
Tue
13
Wed
14
Thu
15
Fri
16
Booked — Wed 14th, 13:15
Held with Dana Ellery · confirmation SMS sent
Outbound Campaigns
Scale your outreach with AI agents that make calls following your custom scripts. Perfect for surveys, follow-ups, appointment confirmations, and proactive outreach.
- Execute thousands of calls simultaneously
- Custom scripts with dynamic personalization
- Real-time campaign monitoring and analytics
- Compliance-ready with consent management
Campaigns
Renewal reminders
Queued
1,248
Dialing
32
Completed
806
Outcomes
806 of 2,054 calls
- Confirmed 64%
- Rescheduled 21%
- No answer 15%
Live now
- +1 (415) 555-0198 Connected
- +1 (646) 555-0142 Ringing
- +1 (312) 555-0110 Confirmed
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